complaint

Customer Complaints

At Foscos Portal, we are committed to providing exceptional FSSAI consulting services to our clients. Your satisfaction is our priority, and we strive to meet and exceed your expectations. If you have any concerns or complaints about our services, we are here to assist you. Please read the following guidelines on how to file a complaint.

How to File a Complaint

Step 1: Contact Our Customer Support

If you have a complaint or concern, we encourage you to contact our customer support team as the first point of contact. Our team is available to assist you with any issues you may have.

  • Email: care@foscosportal.com/
  • Phone: 8588958422

Step 2: Provide Detailed Information

To help us understand and resolve your complaint effectively, please provide the following information when contacting our customer support:

  • Your full name
  • Contact information (phone number and email address)
  • Nature of the complaint
  • Any relevant details, such as order numbers or service details

Step 3: Complaint Resolution

Upon receiving your complaint, our customer support team will investigate the issue and work towards a resolution as quickly as possible. We may contact you for additional information or clarification during the resolution process.

Our Commitment to You

  • We take every complaint seriously and will handle it with utmost care and confidentiality.
  • Our goal is to address and resolve your complaint in a timely manner, keeping you informed throughout the process.
  • We use feedback from complaints to continuously improve our services and prevent similar issues from arising in the future.

Escalation

If, after contacting our customer support team and following the complaint resolution process, you feel that your concern has not been adequately addressed, you may request to escalate your complaint to a higher level of management. Please provide details of your previous interactions and the reasons for escalation.

Contact Information

If you wish to escalate your complaint, please contact:

care@foscosportal.com/ and whatsapp 8588958422

Feedback and Suggestions

We value your feedback and suggestions for improvement. If you have any ideas or recommendations on how we can enhance our services, please feel free to share them with us. Your input is important in helping us serve you better.