What if FBO does not remember both User ID and Password for login

If a Food Business Operator (FBO) does not remember both their User ID and Password for logging into the Food Safety and Standards Authority of India (FSSAI) portal or any other relevant online platform, they can typically follow these steps to recover their login credentials:

  1. Contact FSSAI Support:
    • Visit the official FSSAI website or portal where you initially registered or logged in.
    • Look for a “Forgot Password” or “Forgot User ID” link on the login page. These links are commonly provided to help users recover their credentials.
  2. User ID Recovery:
    • If you’ve forgotten your User ID, click on the “Forgot User ID” link.
    • Follow the instructions provided, which may involve entering your registered email address or mobile number.
    • The system will then send your User ID to the registered email address or mobile number associated with your FSSAI account.
  3. Password Reset:
    • If you’ve forgotten your Password, click on the “Forgot Password” link.
    • You may be required to enter your User ID, registered email address, or mobile number.
    • After providing the necessary information, the system will send you a link or code to reset your password.
  4. Check Spam/Junk Folders:
    • Sometimes, the email containing your User ID or password reset instructions may end up in your spam or junk folder. Be sure to check these folders if you don’t receive the email in your inbox.
  5. Contact FSSAI Support Directly:
    • If the automated recovery process doesn’t work or if you encounter any issues, you can contact FSSAI’s customer support or helpline directly.
    • Provide them with the necessary information to verify your identity, and they should be able to assist you in recovering your login credentials.
    • FBO can retrieve user ID and password by submitting following information:
    • Signup for a new login, and provide the new login
    • Request Application on company letter head duly signed by Authorised Signatory
    • Copy of License/Registration/Application
    • ID proof of authorized signatory.
    • Any other document proving ownership of FSSAI license/ registration. FoSCoS Guidance Document Page | 21 All above documents to be submitted electronically via email (from authorized email ID to enforcement1@fssai.gov.in or in physical manner at FSSAI HQ. If the credentials are verified and request approved then the FSSAI license details will be shifted to the new user login provided.

It’s essential to maintain accurate records of your login credentials in a secure location to avoid such situations. Additionally, always ensure that the contact information (email and mobile number) associated with your FSSAI account is up to date, as this information is crucial for account recovery.

Keep in mind that the specific steps and procedures for recovering login credentials may vary depending on the online platform and the policies of the organization managing the system. If you’re unsure about the process, contacting their customer support or helpdesk is usually the most reliable way to resolve the issue.

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